Executive - Customer Support

  • Experience : 2-5 Yrs
  • Location : Pune, India
  • Department : Customer Support
  • No. of Positions : 1

Job Description

Roles and Responsibilities

  1. Interaction with customers, follow up, handling & solving their complaints, issues/ queries, etc. for the given regions.
  2. Interdepartmental coordination for dispatch, sampling or any other task.
  3. Preparing Weekly Sales orders/ activity reports etc.
  4. Preparing monthly dispatch plan, variance report, and other MIS reports as directed by senior manager(s).
  5. Maintaining ISO Documentation.
  6. Maintaining active & prospective customer database.
  7. Receiving, acknowledging and processing of customer’s complaints & forwarding them to relevant departments forwarding CAPA to customers.
  8. To undertake and achieve special assignments as required by HOD and the Management from time to time.
  9. Exposure to the QMS, customer audit requirements & expectations and comply with all the policies and procedures pertaining to those requirements.
  10. Ensure the departmental Policies and processes are aligned / updated with the changing customer requirements pertaining to EHS, Quality, Products, Material, People Sustainable development Initiatives etc

  1. Graduate with prior experience in customer service in preferably manufacturing industry as follows:
  2. Total customer service.
  3. Sending quote, follow up for the order.
  4. Processing & handling of Customer orders/Transfer orders.
  5. Handling correspondence with customers.
  6. Inter-departmental coordination; planning, production, dispatch etc.
  7. Computer exposure: to be well versed with MS Office, general correspondence, making various sales related report generation.
  8. Well Versed in Power Point.
  9. Exposure to SAP.
  10. Ability to work in a functional structure while working as part of a strongly focused manufacturing team.
  11. Maintain ISO documentation, MIS reports as required.
  12. Fluent in English communication.

  1. Rest of the world - Sri Lanka, Vietnam, Bangladesh & MENA

  1. UG : Any Graduate
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